Question 1

How does the bespoke process work?

Accepted Answer

Upload your inspiration, choose your shape and length, and send a clear hand photo with a £1 coin for scale. Every set is then hand-painted and shaped to your exact measurements before dispatch.

Question 2

What is the turnaround time?

Accepted Answer

Bespoke sets are typically ready to dispatch within 10-14 working days. Complex commissions or busy periods may take up to 21 working days. Rush slots are sometimes available—contact us before ordering.

Question 3

Why do you need a photo with a £1 coin?

Accepted Answer

A £1 coin is a consistent, UK-wide size reference. Placing it beside your bare nails lets us calibrate the real-world width of each nail bed so the finished set fits with salon-level accuracy.

Question 4

Are the nails reusable?

Accepted Answer

Yes. When applied with the correct gel tabs or nail glue and removed gently, Lumina sets can be worn multiple times—typically up to 5 times or more with careful storage.

Question 5

Do you ship outside the UK?

Accepted Answer

We dispatch worldwide via Royal Mail International Tracked. UK orders over £50 receive free Tracked 48 shipping.

Bespoke Nails, Explained

The Bespoke Process

Timeline & Turnaround

Sizing & the £1 Coin Photo

Shipping, Reuse & Aftercare

Still Have Questions?

Ready to start your set?

Bespoke Nails, Explained

The Bespoke Process

How does the bespoke order process work?

Can I request a completely custom design?

Can I recreate a set from the Lookbook exactly?

What if I want small changes to a Lookbook design?

Timeline & Turnaround

How long will my order take?

Can I rush my order?

When should I order for an event?

Do you offer refunds or returns on bespoke sets?

Sizing & the £1 Coin Photo

Why do you need a photo with a £1 coin?

How do I take the perfect sizing photo?

What if my coin is not a £1 coin?

Do I need to send a photo every time I order?

What if the fit is not quite right?

Shipping, Reuse & Aftercare

How much is shipping?

How long does shipping take?

Are the nails reusable?

What comes in the application kit?

Still Have Questions?

How can I contact Lumina?

Do you offer gift cards or gift sets?

Ready to start your set?